Help Center
Help Center
Welcome to the Help Center! We're here to assist you with any questions or issues you may have. Below are the different ways you can get in touch with us and find the information you need.
Contact Us
Support Email: customerservice@giftyful.com
Support Phone: +1 (586) 413-7183
Address: 10200 Conant St, Hamtramck, MI, 48212
For any inquiries, concerns, or support needs, please don’t hesitate to reach out to us using the contact details above. Our team is ready to assist you and ensure you have a smooth and enjoyable experience with us.
Frequently Asked Questions (FAQ)
1. What is the status of my order?
Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. Use this tracking number to check the status of your order on our Order Tracking page.
2. How can I return an item?
To return an item, please visit our Return Policy page for detailed instructions on how to initiate a return. Ensure that you meet the return criteria and follow the outlined process for a smooth return experience.
3. What payment methods do you accept?
We accept various payment methods, including major credit/debit cards, PayPal, Apple Pay, Google Pay, and gift cards. For more details, visit our Payment Methods page.
4. How do I update my account information?
To update your account information, log in to your account and navigate to the "Account Settings" section. You can update your personal details, shipping addresses, and payment methods there.
5. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at customerservice@giftyful.com or call us at +1 (586) 413-7183. Provide your order number and details about the issue, and we will assist you in resolving it.
6. How can I cancel or modify my order?
To cancel or modify an order, please contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation or modification. Reach out to us for assistance.
7. Do you offer international shipping?
Yes, we offer international shipping. Shipping times and costs will vary based on the destination. For more information, please refer to our Shipping Information page.
8. How can I contact customer support?
You can contact our customer support team via email at customerservice@giftyful.com or by phone at +1 (586) 413-7183. We are available to help with any questions or issues you may have.