How to Initiate a Return
Return Policy
1. Return Eligibility
- Timeframe: You may return items within 15 days of receiving your order.
- Condition: Items must be in their original condition, unused, and with all original packaging and tags intact.
- Exceptions: Certain items such as clearance items or personalized products may not be eligible for return. Please check product descriptions for details.
2. How to Return
- Initiate a Return: Contact our customer service team at customerservice@giftyful.com to request a return authorization. Please include your order number and the reason for your return in your message.
- Return Shipping: We will provide you with a return shipping label or instructions. If you are responsible for return shipping costs, please use a trackable shipping service.
- Pack and Ship: Carefully pack the item(s) to avoid damage during transit. Include a copy of your receipt or order confirmation inside the package.
3. Refunds and Exchanges
- Refunds: Once we receive and inspect your return, we will process your refund to the original payment method within [number] business days. Please note that shipping costs are non-refundable.
- Exchanges: If you wish to exchange an item, please indicate this when initiating your return. We will process the exchange once we receive the returned item. If the new item is of higher value, you may need to pay the difference.
4. Damaged or Defective Items
- Damaged or Defective Products: If you receive a damaged or defective item, please contact us immediately at customerservice@giftyful.com with your order number and photos of the damage. We will arrange for a replacement or refund at no additional cost to you.
5. Contact Us
If you have any questions about our return policy or need assistance with a return, please contact us at:
Email: customerservice@giftyful.com