Return & Refund Policy
Return and Refund Policy
1. Return Policy
Eligibility
Items may be returned within 15 days of receipt. To qualify for a return, items must be unused, in their original packaging, and in the same condition as when delivered.
Non-Returnable Items
The following categories of items are excluded from our return policy:
- Customized or personalized items
Return Process
To commence a return, please contact our customer service team at customerservice@giftyful.com, providing your order number and a detailed explanation for the return. Upon receipt of your request, we will issue a return shipping label and detailed instructions.
Shipping Costs
Customers are responsible for the costs associated with return shipping, unless the item received is defective or incorrect. Please note that original shipping charges are non-refundable.
Refunds
Upon receipt of the returned item and its subsequent inspection, we will process your refund. Refunds will be credited to the original payment method within 5-7 business days. Please be aware that the processing time by your financial institution may vary.
2. Refund Policy
Processing Time
Refunds are generally processed within 5-7 business days following the receipt and inspection of the returned item. Please allow additional time for your financial institution to post the refund to your account.
Partial Refunds
We reserve the right to issue partial refunds for items that are returned in a condition other than as received, including instances of damage or missing parts not attributable to our error.
Exchanges
For exchanges, please return the original item and submit a new order for the desired product. If you have any questions regarding the exchange process, please contact our customer service team.
Frequently Asked Questions
1. How can I verify if my item qualifies for return?
Most items are eligible for return within 15 days, provided they are unused and in their original packaging. For specific details and exceptions, please consult the product description and our return policy.
2. What should I do if I receive an item that is defective or incorrect?
Contact our customer service team promptly at customerservice@giftyful.com. We will facilitate the return process by providing a return shipping label and further instructions.
3. Is it possible to return an item outside the 15-day window?
Returns are not accepted beyond the 15-day period. We advise initiating returns promptly to ensure eligibility.
4. How will the refund be processed?
Refunds will be credited to the original payment method. You should see the refund reflected in your account within 5-7 business days after processing. Please note that your bank or payment provider may require additional time.
5. What if I have misplaced the original packaging?
Returns must include the original packaging. If you have lost it, please reach out to our customer service team to explore possible solutions.
6. Are shipping fees refundable?
Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect.
7. Can I request an exchange instead of a return?
Yes, you may return the item and place a new order for the replacement product. Should you have any questions about the process, please contact us.
8. What recourse is available if my return is lost or damaged during transit?
We recommend using a trackable shipping service or purchasing shipping insurance for returns. We are not liable for items lost or damaged during the return shipping process.